To help you decide whether our Walkin' Wheels® is the right solution for you, we have compiled a list of 'Frequently Asked Questions'.
Please don't hesitate to contact us if you have a question or concern not covered on this page or elsewhere on our website.
Can your dog use the wheelchair for a whole day?
No. In the beginning of using this dog wheel chair, please work in very short (1-5) minutes sessions, several times a day (4-6). Give your dog rest periods of 1-2 hours between each session. Until dog gets used to the Walkin’ Wheels®, you should still limit the amount of time spent in it. The Walkin’ Wheels® is designed to allow your dog to get exercise and physical therapy.
Can I wash the wheelchair by water?
Yes, you can wash your wheelchair by water and don’t need to worry about getting rusty. You can disassemble the parts and clean them but remember not to put any lubricant on the cart.
Can your dog go to toilet while sitting on the cart?
Yes, they can do their business in a standing position… pee or poop.
Can my dog sit down in the wheelchair?
No. Our chair is designed NEVER to collapse on the dog’s leg or spine. We’ve gone to great lengths to be sure of it. The chairs are designed with the help of veterinarians and rehabilitation specialists to hold the dog up, keeping the spine and legs in the optimal position for safety and healing.
What’s more, the purpose of the chair is to give the dog exercise and the freedom to go outside and do his business. When the dog is tired, you should never leave him in the chair.
The reviews we have seen of the experimental sit-down spring-loaded style have not been positive. Although we have done a great deal of research, we have not found a safe way for a chair to collapse on a dog.
Can my dog lie down in the wheelchair?
If you have a Dachshund or Corgi, it is OK for them to take a rest up against a pillow or bed, because their legs are so short. Otherwise, it is not recommended, due to back or disc issues that could worsen by laying down in the wheelchair.
How heavy is the wheelchair?
This varies with size. A wheelchair for a GSD or Labrador is about 10 lbs. It can fold flat for easy transporting and come with a bag for carrying. The small wheel chair is about 3 lbs.
If I get wrong measurement, can I exchange the wheelchair or wheels in the right size after purchase?
Normally, the size of wheelchair is determined by the dog weight. The possibility of getting the wrong wheelchair is low. If you got the wrong Fold of Flank, please contact us within 14 days to exchange a correct size of strut and wheels. If the goods have scratches and wear, stains, etc., may need to charge administrative costs.
My dog doesn’t need the wheelchair anymore after using a period of time, can I return the product to you or do you sell it as 2nd hand product?
We have 14 days product exchange and return policy, please contact us for return arrangement. If the product is unopened, you will be refunded 90% of the cost of the entire cart, less shipping charges. Or you can donate your wheelchair to non-profit pet organization to help the disable dogs to have a happy life
How long does it take to adapt to use this wheelchair?
It depends on his/her health condition, age, weight and characteristic. It may take a few minutes or a few hours, even a few weeks to get used to it. You have to be calm and patient for the cart training. You can take reference of How To Teach Your Dog to Use a Canine Walkin’ Wheels.
What type of circumstance that my dog is not suitable for using wheelchair?
If your dog is suffering from Meniere’s disease and serious leg/spinal deformed, or there is tumor near the leg ring or front harness, they may not be suitable for using wheel chair. Please consult your vet’s professional opinions before purchase.
Why does my dog try to go backwards?
One of the first things I learnt when researching was that, when dogs are walking, they push forwards with their back legs and use their front legs for braking and steering. Initially they will need to learn how to walk with their new walking aid.
How quickly will my dog get used to the wheelchair?
The wheelchairs come with guidance on ‘getting going’. Initially let them get used to the look of the wheelchair, then the feel of the harness. Put them in it for a few moments on and reward them for being good. Treats will help as well as lots of fuss. Try and make sure only good things happen while they are in the chair. Encourage them to take one or two steps and again use lots of praise. A very gentle push may help. Once moving, lots of praise and they’ll soon be leaving you behind.
Can it be adapted for another dog?
There’s a lot of adjustment within the wheelchair. 2 or three inches in height and the wheelchair comes supplied with long side arms and a longer width extension so that flexibility is already there. You can also buy larger wheels to fit to your existing wheelchair so there are lots of options available.
Do you have second hand wheelchairs for sale or hire?
This is our long-term plan but it is not available right now.
Can my Pet Use his/her Rear Legs in the Wheelchair?
Yes, we encourage your dog to use his/her rear legs to maintain muscle mass and to get exercise. If the rear legs are paralyzed, then the stirrups will keep their legs from dragging.
How to tell if the Cart is Adjusted Properly
When the wheelchair is adjusted properly, the animal stands in a ‘natural’ position. Here’s what to check (refer to the figure below):
A: Knuckle at the hips. If you were to draw an imaginary line from one knuckle to the other, the line would pass right through the dog’s hips where the bone of the leg meets the bones of the body. If the knuckle is not aligned there, tighten harness and/or adjust length. Allow 1″ on each side between dog and black knuckle.
B: Front Support loop at the shoulder. The loop on the front harness that the extender bar goes through should be at the shoulder. Adjust the straps so that the loop is held firmly against the shoulder, then clip into wheelchair.
C: The dog’s back needs to be straight or arched up (slight hunch). In this photo, the dog’s back is arched down a little. This is NOT correct and this dog needs the Belly Strap.
D: The back legs need to be just touching, or just off the ground, depending on the health of the back legs. If the dog wants to use his back legs, then allow his feet to touch lightly. This is often adjusted by tightening the straps that hold the harness to the frame – this brings the dog’s seat up. (Take the dog out of the harness before adjusting.) If the height of the harness cannot be changed, then lengthen the leg struts. Consider boots if the feet drag. Use the stirrups if the dog cannot use his back legs or the feet are dragging on the ground.
E: The horizontal extender bar needs to be level.